Emergency Care Frequently Asked Questions

What does a triage nurse do?
Our experienced triage nurses are specially trained to accurately and quickly assess your condition upon arrival. Based on this assessment, the triage nurse utilizes a sophisticated triage system to determine the order in which you will be seen by the physician.

Why are patients not seen on a "first-come, first-serve" basis?
The triage nurse utilizes a sophisticated triage system to determine the order in which you will be seen by the physician. Patients arriving after you may be seen ahead of you, as life-threatening emergencies and critical patients are seen first.

May I see my own doctor in the emergency department?
The ED physician is responsible for the care of all patients arriving to the ED and ensuring that patients are seen in a timely manner with the appropriate emergency treatment based on specialized emergency medicine training and experience. You may request your own physician to be contacted for treatment, if you choose. If your physician is a member of the hospital medical staff, an attempt will be made to contact him or her.

Why do nurse practitioners (NP) or physicians' assistants (PA) see some patients when a doctor is always there?
NPs and PAs have received extensive education and experience under the supervision of the ED physician. Utilizing NPs and PAs ensures that patients are seen and treated more quickly. The emergency physician oversees all patients in the ED.  

Can I bring my family with me to the emergency department?
We recognize that family support is critical during a time of illness or accident, and visitors are allowed based on the condition of the patient. Due to the large volume of patients being cared for in the ED at a given time and the need to protect privacy, visitors may be limited at the discretion of the nurse or physician. Parents should accompany children under the age of 12.

  • St. Joseph's Hospital Campus: 11705 Mercy Blvd., Savannah, GA 31419, (p) 912-819-4100
  • Candler Hospital Campus: 5353 Reynolds St., Savannah, GA 31405, (p) 912-819-6000
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St.Joseph's Hospital Campus: 912-819-4100

Candler Hospital Campus: 912-819-6000