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What is Smart Care 24/7?

Mar 26, 2020

Patients concerned they have COVID-19 are encouraged to first talk to a virtual healthcare provider

With the global spread of COVID-19, social distancing has become an important tool to stop the spread of the virus. St. Joseph’s/Candler’s Smart Care 24/7 provides online medical visits without the crowded waiting room.

Therefore, if you are experiencing any symptoms of the virus – fever, shortness of breath or cough – and have traveled to an area with widespread outbreak or come in contact with someone who has, St. Joseph’s/Candler encourages you to speak to one of our virtual experts.

Smart Care 24/7 is a healthcare provider team of board-certified doctors and nurse practitioners. They provide consultation, diagnosis and treatment for minor illnesses through video chat or over the phone 24/7 without an appointment.

While our virtual team can’t literally test you for COVID-19, they can screen you by asking a series of questions and then offer next steps and provide treatment for symptoms in some cases. And you can do this all from the comfort of your home eliminating the risk of spreading the virus if you are infected with COVID-19.

For people with severe symptoms, such as difficulty breathing, you should seek emergent medical care.

What does Smart Care 24/7 offer?

  • Remotely connecting patients to board-certified, health professionals
  • Offering non-emergent medical assessments of cold & flu, coronavirus, aches, pains, sore throats and numerous other illnesses
  • Avoiding exposure to germs
  • Consultations are conducted via smart phone or other smart devices
  • Free registration and enrollment
  • Available 24-hours a day, 7 days a week
  • No insurance required
  • Nominal fee for services

What else Smart Care 24/7 can help diagnosis?

St. Joseph’s/Candler Smart Care 24/7 can treat a variety of minor illnesses such as these common conditions:

  • Cold and Flu
  • Pink Eye
  • Rash
  • Stomach flu
  • Allergies
  • Urinary Tract Infection in adult women
  • Back pain  

How do I contact a virtual healthcare provider through Smart Care 24/7?

St. Joseph’s/Candler’s Smart Care 24/7 is proud to offer a virtual option for those with respiratory symptoms seeking evaluation and peach of mind in this unprecedented time.

If you are ready to feel better, you can live chat with a provider on your laptop or smart phone. 

If this is a service you think you may need in the future, there is a FREE app for Google and Apple devices that you can download now.                        


How can we help you?