Patients & Families

Our goal is to ensure you have an excellent patient experience and to always meet your needs

There are many reasons more people in the region prefer St. Joseph's/Candler than other facilities. One is that we exist to care for you and make sure your family is comfortable if you are here for an extended length of time.

Knowing how our hospitals and services work can help alleviate any anxiety you may feel about your stay. Below you'll find links to the things you need to know.

Patient Orientation - Clinical Information

Lab Draws

In order for results to be readily available for your doctor, lab blood draws are conducted between 4 and 5 a.m.

Blood Pressure Checks 

The frequency of blood pressure and temperature checks depends on the reason for your hospitalization and your doctor's orders.

Physical Rounds

The time your doctor visits varies according to his or her schedule.

Patient Care Staff

The staff involved in your care includes:

  • nurses
  • patient care technicians (PCTs)
  • unit clerks.

You may see other caregivers as well, depending on your needs.


These regulations ensure privacy protection for patients. To find out more about the Health Insurance Portability and Accountability Act (HIPAA), visit or call (866) 627-7748.


Your doctor will write a discharge order and a nurse will prepare you for discharge. Patient educators, social workers and others may need to give you instructions for your care at home. Coordinating your discharge may take some time; however, every effort is made to discharge you as promptly as possible. Please make arrangements for transportation home. Patients are usually ready to go home approximately two hours after the doctor gives the discharge order. Plan on a 10 a.m. discharge.

Have more questions?

Ask your nurse or chat with one of our dedicated volunteers who visit every new patient each day.

How can we help you?