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Financial Assistance

Information about the new Centers for Medicare & Medicaid Services' good faith/surprise billing policy is detailed below.

We have financial options available to you.

St. Joseph's/Candler is committed to extending financial assistance to qualifying patients.  If payment could create a financial hardship for you, our staff will work with you to apply for one or more of the following programs. We offer financial counseling, and all information discussed remains confidential.  Applications will be processed, and approval will be determined based on specific criteria.  We will not discriminate in the determination of financial assistance eligibility on the basis of race, color, creed, sex, age or handicap.

Medicaid:  The Hospital has an agreement with a Medicaid Eligibility Vendor to assist patients to become eligible for Medicaid.

Financial Assistance Program:  The Hospital sponsors a program to provide reduced fees based on specific criteria related to income and dependents.

For additional information call Customer Service at 912-819-8455 or 800-374-7054.

Good Faith Estimate

You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost. Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees.
  •  Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

Good Faith Billing

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in- network facility but are unexpectedly treated by an out-of-network provider.

You are protected from balance billing for:

Emergency services

If you have an emergency medical condition and get emergency services from an out-of- network provider or facility, the most the provider or facility may bill you is your plan’s in- network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

The state of Georgia and the federal government both have laws to protect you from balance billing although they are a little different. State rules only apply to fully insured commercial health insurance plans and some government plans. Federal rules may also apply to commercial health insurance in situations where you received health care services in another state, your health insurance is regulated by a state other than Georgia or the health care service you received is not regulated by the state law.  Most of the differences between the state and federal laws are in the way the rules affect providers and health insurers, so you usually won’t need to worry about that. However, the grievance processes are different, as indicated on the government websites linked below.

Certain services at an in-network hospital, ambulatory surgical center or other facility

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed. Under Georgia law this rule also applies to imaging centers, birthing centers, and similar facilities in addition to hospitals and ambulatory surgical centers. If you get other services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.

You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

The best way to find an in-network provider is to use the online provider directory on your health plan’s website.

When balance billing isn’t allowed, you also have the following protections:

  • You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.
  • Your health plan generally must:
    • Cover emergency services without requiring you to get approval for services in advance (prior authorization). Under Georgia law, your health plan cannot later deny such services because they don’t consider them medically necessary.
    • Cover emergency services by out-of-network providers.
    • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
    • Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

If you believe you’ve been wrongly billed, first contact your provider and/or your health plan for an explanation. If they can’t resolve your concerns, you can contact the Georgia Office of the Commissioner of Insurance and Safety Fire online at  https://oci.georgia.gov/ or by phone at (404) 656-2070.

Visit  https://www.cms.gov/nosurprises for more information about your rights under federal law.

Visit  https://oci.georgia.gov/how-do-i-file-complaint for more information about your rights under Georgia law.

View this information in a PDF.

Extended Payment Plans

We also offer extended payment plans to patients through our partner, MedFinancial. They offer no-interest payment plans that are tailored to your health and financial situation. They are not a traditional credit card nor are they a collection agency. Their program covers all patients regardless of balance or credit history - and they never report to credit bureaus. Their customized payment options offer many benefits including:

  • No credit reporting
  • Everyone is accepted
  • No hidden fees
  • Easy payment methods: online, phone, check, auto pay
  • Combined statements that include other medical bills and family members

Our team will work with you to determine the right plan for your situation, helping you pay in regular low-monthly installments you can realistically manage. To learn more, speak to one of our representatives by call 912-819-8455. 

Financial Assistance Documents

Financial Assistance Summary

Resumen de ayuda financiera

Billing and Financial Assistance Policy

Politica ayuda financiera, facturacion y cobranza

Financial Assistance Application

Solicitud de asistencia financiera

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